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Understanding Customer Motivation in Sales

5 Lessons
13-17 Minutes
4 Quiz Questions

Course Overview


Making customers happy is the key to repeat business. This video training explores understanding customer motivation. This course educates viewers about the factors influencing purchase decisions. Viewers learn how Maslow’s Hierarchy of Needs impacts customer priorities. This training discusses the different decision influences for individuals and business consumers. Use this video to educate viewers about improving their understanding of customer motivation.

Understanding Customer Motivation in Sales thumbnails on a slider
Understanding Customer Motivation in Sales thumbnails on a slider
Understanding Customer Motivation in Sales thumbnails on a slider
Understanding Customer Motivation in Sales thumbnails on a slider

    Key Audience


    All those in sales, especially those in leadership roles

    Course Topics


    Introduction
    Factors That Influence Purchasing Decisions
    How Customers Make Buying Decisions
    Using Research To Understand Customers
    Summary

    Course Detail


    Course ID
    tqueucmi_vod

    Time

    13-17 Min
    Questions
    4

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    5

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no