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Lessons: 6
Training Time: 10-10
Fix The Customer First
Lessons: 7
Training Time: 15-25
Customer Service: So Help Me, Employee Edition
Lessons: 7
Training Time: 17-27
Customer Service: So Help Me, Supervisor Edition
Lessons: 1
Training Time: 3-3
Customer Service – It’s Policy, There’s Nothing I Can Do
Lessons: 1
Training Time: 3-3
Customer Service Supervision – Don’t Let Policy Detract From Service
Lessons: 1
Training Time: 3-3
Customer Service Supervision – Tell People What They’re Doing Right
Lessons: 1
Training Time: 2-2
Customer Service – It’s Not My Department
Lessons: 1
Training Time: 3-3
Customer Service – I’ve Heard This All Before
Lessons: 11
Training Time: 31-31